LeadFlow Terms Of Service
LeadFlow Terms of Service
Effective Date: July 11, 2026
These Terms of Service ("Terms") govern your access to and use of the LeadFlow website and any services provided by LeadFlow ("LeadFlow," "we," "our," or "us"). By accessing our website, requesting a quote, or purchasing our services, you agree to be bound by these Terms.
If you do not agree to these Terms, you should not use our website or services.
Acceptance of Terms
Eligibility
Services
Quotes & Scope
Client Responsibilities
Project Timeline
Revisions & Change Requests
Subscription Services
Hosting
Payments & Recurring Billing
Failed Payments
Cancellation & Termination
Ownership & Intellectual Property
Client Content
Third-Party Services
Acceptable Use
Confidentiality
Warranties Disclaimer
No Performance Guarantees
Limitation of Liability
Indemnification
Force Majeure
Governing Law
Dispute Resolution
Severability
Entire Agreement
Changes to the Terms
Contact Information
1. Eligibility
By using our website or purchasing our services, you represent and warrant that:
You are at least 18 years old or otherwise have the legal authority to enter into a binding agreement.
Any information you provide is accurate and complete.
You have the authority to act on behalf of any business or organization you represent.
You will comply with all applicable laws and regulations while using our services.
LeadFlow reserves the right to refuse service to any individual or business at its sole discretion.
2. Services
LeadFlow is a web design and website management agency.
Depending on the selected service, we may provide:
Custom website design
Website development
Mobile-responsive websites
Website hosting
Website management
Website maintenance
Content implementation
Basic search engine optimization (SEO)
Lead capture form integration
Domain connection assistance
Technical troubleshooting
Website performance monitoring
Consultation and strategy services
Unless otherwise agreed in writing, all services are provided on a subscription basis.
Additional services requested outside the agreed scope may require a separate quote and agreement.
3. Quotes & Scope of Work
Any proposal, estimate, quote, or pricing provided by LeadFlow is valid only for the time period stated within the proposal, or for thirty (30) days if no expiration date is provided.
The scope of each project is defined by:
Signed agreements
Approved proposals
Written email communications
Approved change requests
Services not specifically included within the agreed scope are considered additional work and may require additional fees.
Examples of work outside the standard scope include, but are not limited to:
Additional website pages
E-commerce functionality
Membership systems
Custom software development
Logo design
Professional photography
Professional videography
Advanced SEO campaigns
Copywriting beyond the agreed scope
Third-party software setup not originally included
LeadFlow reserves the right to decline requests that fall outside the agreed scope until a revised agreement has been approved.
4. Client Responsibilities
To ensure timely completion of a project, the Client agrees to:
Provide accurate and complete information.
Supply requested content, images, logos, branding materials, and other project assets.
Obtain all necessary rights, licenses, and permissions for materials submitted to LeadFlow.
Respond to requests for information, approvals, and revisions within a reasonable timeframe.
Maintain ownership of, or authorized access to, any domain names connected to the project.
Maintain accurate billing information and valid payment methods.
Review project deliverables before launch and promptly report any concerns.
Safeguard passwords and login credentials after delivery unless LeadFlow has agreed in writing to provide ongoing credential management.
LeadFlow is not responsible for project delays resulting from incomplete information, delayed approvals, unavailable content, third-party providers, or a lack of communication from the Client.
Any design, content, layout, or functionality approved by the Client through email or other written communication shall be considered accepted. Additional changes requested after approval may require additional fees.
The Client warrants that all materials supplied to LeadFlow may legally be used for the requested project.
5. Project Timeline
Project timelines are estimates only.
Actual completion dates depend on several factors, including:
Client responsiveness
Availability of requested materials
Scope changes
Third-party providers
Technical limitations
Unexpected project complexities
Unless otherwise agreed, LeadFlow will make reasonable efforts to complete projects in a timely manner but does not guarantee any specific completion date.
If the Client fails to provide requested information or approvals for more than thirty (30) consecutive days, LeadFlow may consider the project abandoned.
In the event of abandonment, LeadFlow reserves the right to close the project and retain payments previously received for work already performed.
6. Revisions & Change Requests
Reasonable revisions are included as described within the applicable service agreement.
Unless otherwise specified in writing:
Minor revisions include text edits, image replacements, layout adjustments, and similar modifications.
Major revisions include redesigns, additional pages, new functionality, structural changes, or significant alterations to previously approved work.
LeadFlow reserves the right to determine whether a requested modification constitutes a minor revision or additional project work.
Requests outside the agreed scope may require a separate quote before work begins.
7. Website Subscription Services
LeadFlow primarily operates using a subscription-based service model.
Subscription services may include:
Website hosting
SSL certificate management
Website monitoring
Website maintenance
Minor content updates
Technical support
Security monitoring
Contact form testing
Basic website optimization
Unless otherwise stated in a signed agreement, subscription services include up to two (2) hours of routine website updates per monthly billing cycle.
Routine updates include items such as:
Text edits
Image replacements
Review additions
Business hour updates
Contact information updates
Team member additions
Minor layout adjustments
Subscription services do not include:
Complete website redesigns
New website pages beyond the agreed scope
E-commerce implementation
Custom software or integrations
Advanced animations
Advanced SEO campaigns
Marketing services
Copywriting projects
Graphic design outside normal website maintenance
Unused maintenance time does not roll over to future billing periods.
LeadFlow reserves the right to determine whether a requested change falls within routine maintenance or constitutes additional project work.
8. Hosting Services
Where hosting is included, LeadFlow manages the website using trusted third-party hosting providers.
Hosting services may include:
SSL certificate management
Website publishing
Platform updates
Website monitoring
Basic technical maintenance
LeadFlow does not own or control third-party hosting infrastructure and cannot guarantee uninterrupted availability.
Clients acknowledge that temporary outages may occur due to circumstances outside LeadFlow's control, including hosting provider outages, platform maintenance, domain registrar issues, internet service disruptions, cybersecurity incidents, software failures, or Force Majeure events.
LeadFlow implements reasonable security practices but cannot guarantee that any website will be free from hacking, malware, unauthorized access, or other cybersecurity incidents.
Unless otherwise agreed in writing, Clients are responsible for maintaining independent backups of critical business data.
LeadFlow will make commercially reasonable efforts to restore service as quickly as practical when issues arise.
If the Client terminates their subscription, hosting services provided through LeadFlow may also terminate unless another written arrangement is made.
9. Payments & Recurring Billing
Subscription fees are billed on a recurring monthly basis unless otherwise agreed in writing.
By purchasing a subscription, the Client authorizes LeadFlow and its payment processor to automatically charge the selected payment method for all recurring subscription fees until cancellation.
The Client is responsible for maintaining current and accurate payment information.
Invoices are due according to the billing schedule established during onboarding.
Failure to maintain valid payment information does not relieve the Client of payment obligations.
LeadFlow reserves the right to modify pricing for future billing periods by providing reasonable advance notice.
Price changes do not affect services already paid for.
Applicable taxes, if required by law, will be added where appropriate.
10. Failed Payments
If a payment cannot be successfully processed, LeadFlow may:
Notify the Client of the failed payment.
Retry the payment using the authorized payment method.
Suspend ongoing maintenance services.
Suspend website hosting where applicable.
Disable portions of the website after reasonable notice if payment remains overdue.
Charge any applicable late fees disclosed in the Client's service agreement.
Services suspended for non-payment may not be restored until all outstanding balances have been paid in full.
LeadFlow reserves the right to recover reasonable costs incurred in collecting unpaid balances where permitted by law.
Repeated failed payments may result in termination of services.
11. Cancellation & Termination
Unless otherwise stated in a signed agreement, either party may terminate subscription services by providing at least thirty (30) days' written notice.
Termination of services does not relieve the Client of any outstanding payment obligations incurred before the effective termination date.
LeadFlow reserves the right to suspend or terminate services immediately if the Client:
Fails to make required payments;
Violates these Terms;
Uses the website or services for unlawful purposes;
Provides false or misleading information;
Engages in abusive, threatening, or harassing conduct toward LeadFlow or its representatives; or
Requests services that violate applicable law or third-party policies.
Upon termination, LeadFlow may discontinue hosting, website management, maintenance, and other subscription services unless otherwise agreed in writing.
12. Ownership & Intellectual Property
The Client retains ownership of all original content they provide, including but not limited to:
Logos
Trademarks
Business names
Images
Videos
Written content
Marketing materials
The Client represents and warrants that they possess all necessary rights, licenses, and permissions to use any materials provided to LeadFlow.
LeadFlow retains ownership of:
Proprietary workflows
Internal processes
Templates
Design methodologies
Reusable code
Automation systems
Documentation
Business systems
Proprietary tools developed by LeadFlow
Unless otherwise agreed in writing, the completed website is provided as part of LeadFlow's subscription service and is licensed to the Client while subscription services remain active.
Certain website elements—including fonts, stock photography, icons, plugins, software, embedded content, and third-party components—may be subject to separate licenses owned by their respective licensors. Nothing in these Terms transfers ownership of those third-party assets.
Because LeadFlow utilizes third-party website platforms, certain design files, layouts, animations, CMS functionality, or platform-specific components may not be transferable outside those platforms.
Nothing in these Terms grants ownership of LeadFlow's proprietary systems, templates, workflows, automation systems, or other intellectual property..
13. Website Ownership & Platform Transfer
LeadFlow believes clients should never feel locked into a service provider.
Clients retain ownership of their:
Domain name
Business content
Logos
Branding assets
If a Client chooses to discontinue services, LeadFlow will make commercially reasonable efforts to transfer ownership or administrative access to any website project where technically feasible.
However, Clients acknowledge that certain third-party platforms may impose limitations on exporting websites or transferring platform-specific assets.
LeadFlow cannot guarantee compatibility with alternative website builders, hosting providers, or software platforms.
Any migration services requested after termination may require additional fees.
14. Third-Party Services
LeadFlow utilizes various third-party providers to deliver services, which may include but are not limited to:
Website hosting providers
Payment processors
Domain registrars
Analytics providers
CRM platforms
Email providers
Scheduling software
Security providers
LeadFlow does not own or control these third-party services.
Accordingly, LeadFlow is not responsible for:
Third-party outages
Platform bugs
Software defects
Service interruptions
Changes in pricing
Policy changes
Feature removals
Security incidents originating from third-party providers
LeadFlow will make reasonable efforts to assist Clients in resolving issues involving third-party providers but cannot guarantee their performance or availability.
LeadFlow shall not be liable for interruptions, feature changes, pricing changes, discontinued services, API modifications, software updates, or security incidents originating from third-party providers.
15. Acceptable Use
Clients agree not to use LeadFlow's services to create, publish, distribute, promote, or facilitate content that is:
Illegal
Fraudulent
Defamatory
Infringing upon intellectual property rights
Misleading or deceptive
Malware or malicious software
Phishing or scam content
Spam or unsolicited commercial communications
Content that violates applicable laws or regulations
LeadFlow reserves the right to suspend or terminate services if it reasonably believes a Client is using its services for prohibited activities.
16. Confidentiality
During the course of providing services, each party may receive confidential information from the other.
Confidential information may include:
Business strategies
Financial information
Customer information
Login credentials
Marketing plans
Technical documentation
Lead information
Internal processes
Each party agrees to:
Keep confidential information confidential;
Use confidential information only for purposes related to providing or receiving services;
Take reasonable precautions to prevent unauthorized disclosure; and
Return or destroy confidential information upon request where reasonably practicable.
These obligations do not apply to information that:
Is publicly available through no fault of the receiving party;
Was already lawfully known;
Is independently developed; or
Must be disclosed by law or court order.
17. Disclaimer of Warranties
LeadFlow provides its website and services on an "AS IS" and "AS AVAILABLE" basis to the fullest extent permitted by applicable law.
LeadFlow makes no express or implied warranties regarding:
Continuous availability
Error-free operation
Compatibility with all devices
Freedom from interruptions
Merchantability
Fitness for a particular purpose
Non-infringement
Unless expressly agreed in writing, LeadFlow does not represent or warrant that any website complies with specific accessibility standards, including the Americans with Disabilities Act (ADA) or the Web Content Accessibility Guidelines (WCAG). Compliance with accessibility standards may require additional services outside the agreed scope.
While LeadFlow strives to deliver high-quality services, no website can be guaranteed to remain completely free from errors, downtime, security threats, or third-party issues.
18. No Performance Guarantees
LeadFlow provides professional website design and management services but does not guarantee any specific business outcome.
Without limitation, LeadFlow does not guarantee:
Search engine rankings
Organic traffic
AI search visibility
Search engine indexing
Lead volume
Conversion rates
Sales
Revenue
Return on investment
Business growth
Search engine algorithms, AI search systems, advertising platforms, and online visibility are controlled by third parties and may change at any time without notice.
19. Limitation of Liability
To the fullest extent permitted by law, LeadFlow shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to the use of its website or services.
This includes, without limitation:
Lost profits
Lost revenue
Lost business opportunities
Lost data
Business interruption
Reputational harm
Loss of goodwill
LeadFlow's total cumulative liability for any claim arising under these Terms shall not exceed the total amount paid by the Client to LeadFlow during the six (6) months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability; therefore, portions of this section may not apply where prohibited by law.
LeadFlow shall not be liable for any loss of business, revenue, customers, or leads resulting from the suspension or termination of services due to non-payment or the Client's breach of these Terms.
20. Indemnification
The Client agrees to defend, indemnify, and hold harmless LeadFlow, its owners, employees, contractors, affiliates, and representatives from and against any claims, damages, liabilities, losses, costs, expenses, or reasonable attorneys' fees arising out of or relating to:
Content supplied by the Client;
Alleged copyright infringement;
Trademark infringement;
Privacy violations;
Defamation;
Violations of applicable laws;
Products or services offered by the Client;
The Client's misuse of LeadFlow's services; or
The Client's breach of these Terms.
This indemnification obligation survives termination of the parties' relationship.
The provisions relating to payment obligations, intellectual property, confidentiality, indemnification, limitation of liability, governing law, dispute resolution, and any other provisions that by their nature should survive termination shall remain in effect following the termination or expiration of these Terms.
21. Force Majeure
LeadFlow shall not be liable for any delay, interruption, or failure to perform its obligations under these Terms if such delay or failure results from events beyond its reasonable control, including but not limited to:
Natural disasters
Fires
Floods
Severe weather
Acts of God
War
Terrorism
Civil unrest
Government actions
Labor disputes
Internet outages
Utility failures
Cyberattacks
Distributed denial-of-service (DDoS) attacks
Third-party platform outages
Domain registrar failures
Hosting provider failures
Software vendor outages
Pandemics or public health emergencies
LeadFlow will make commercially reasonable efforts to resume services as soon as reasonably possible following any such event.
22. Dispute Resolution
The parties agree to make a good-faith effort to resolve any dispute arising out of or relating to these Terms through informal discussions before initiating legal proceedings.
If a dispute cannot be resolved informally, either party may pursue any remedies available under applicable law.
Nothing in these Terms prevents either party from seeking temporary or injunctive relief when necessary to protect its legal rights or intellectual property.
23. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
Any legal action arising from these Terms shall be brought in a court of competent jurisdiction located within the State of Texas unless otherwise required by applicable law.
24. Severability
If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified only to the extent necessary to make it enforceable, or, if modification is not possible, shall be severed from these Terms.
The remaining provisions shall remain in full force and effect.
25. Waiver
No waiver by LeadFlow of any breach or default under these Terms shall be deemed a waiver of any preceding or subsequent breach.
Failure by LeadFlow to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision or any other provision at a later time.
26. Assignment
The Client may not assign, transfer, delegate, or otherwise transfer any rights or obligations under these Terms without the prior written consent of LeadFlow.
LeadFlow may assign or transfer its rights and obligations under these Terms in connection with:
A merger
Acquisition
Sale of assets
Business restructuring
Successor ownership
These Terms shall be binding upon and benefit the parties and their respective permitted successors and assigns.
27. Entire Agreement & Changes to These Terms
These Terms, together with any signed Website Subscription & Management Agreement, proposal, invoice, or other written agreement between LeadFlow and the Client, constitute the complete agreement regarding the services provided.
If any provision of a signed agreement conflicts with these Terms, the signed agreement shall control solely with respect to that conflict.
They supersede all prior discussions, negotiations, representations, understandings, and agreements, whether oral or written.
No verbal statement, sales conversation, email, text message, or informal communication shall modify these Terms unless expressly agreed to in writing by LeadFlow.
LeadFlow reserves the right to modify these Terms at any time.
Updated versions will become effective upon publication on the LeadFlow website unless a different effective date is stated.
Continued use of the website or services after updated Terms become effective constitutes acceptance of the revised Terms.
Material changes affecting existing subscription services will not apply retroactively unless required by law or agreed to by both parties.
28. Contact Information
Questions regarding these Terms or LeadFlow's services may be directed to:
LeadFlow
Website: https://[your-domain.com]
Email: [your-business-email]
Business Location: Fort Worth, Texas, United States
Acknowledgment
By accessing the LeadFlow website, requesting services, purchasing a subscription, or entering into a service agreement with LeadFlow, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
If you do not agree to these Terms, you should not access or use LeadFlow's website or services.